Developing the model

version 3.0 of the Innovation Exchange Model

The full image can be viewed here.

We are trying to develop a single diagram that describes the relationships and exchanges that take place in the process of innovation in the delivery of public services.

We'd welcome comments on this.

Here's an explanation of the graphic as it stands:

1 The blue circles may represent:
- the movement of information and/or
- the movement of knowledge, advice, support and/or
- the movement of people (eg a service user may also become an innovator or adviser etc)

2 As these things move around the circles they may cross over into another one of the circles. As the circles get smaller the nature of the relationships get stronger and trust increases and the nature of the interactions is likely be more random, chaotic, unpolished, rich . . . . they will not be polished and honed for outside consumption

3 The things in boxes are functions not people or organisations. So an innovator in one context may be an adviser/mentor in another, an innovator may also fulfill the replication function and so on.

4 This concept is based on the net:gain experience (and others) which delivers capacity building services to the sector. It now needs testing on some real-life public service delivery situations.

Definition of terms

Innovators
People who come up with new ways of delivering services which have the potential to:
- Improve the effectiveness or efficiency or quality of a service for the end user and/or
- Improve the accessibility of the service and/or
- Improve the ‘joined-up’ nature of the service and/or
- Reduce the cost of delivery

Replicators
People who are able to make the innovation usable by others eg through social franchising, cascading etc. Innovators may also perform this role.

Advisors/mentors
People who support the Innovators and the Replicators.

Investors
These include any ‘body’ who puts money into the system. It would include organisations like NESTA but also a small Borough Council paying for the delivery of a service in an innovative way in their Borough.

Delivery agent
A third sector organisation, or a partnership involving a third sector organisation, that is delivering a public service to service users.

Service users
People who access and use public services

A Powerpoint file containing this information is available on request.

 

Comments

A single diagram?

 

Please don't rely too much on capturing everything in one single diagram in the bid. One story is usually not enough. A single diagram can suggest a single viewpoint - something I'm sure we are all suspicious of.

Proposal - process suggestion

I've seen that several people (of whom I'm one) have signed up following an invitation from David. For myself, this idea and proposal looks fascinating. I have plenty of questions, comments etc but not having been involved in the earlier discussions I don't what has already been discussed and 'closed down' and what remains to be discussed. I'm not sure that this is the best medium for those sorts of discussion. Would it be possbile to arrange a group Skype sometime in the next few days to help us (I doubt I'm the only one thinking this) get up to speed?

Thanks,

Steve

You are in at the very beginning

Just to reassure you Steve, you are in at the very beginning. If you want to see a list everything post so far using the "What's New" link (top right of every page). This goes here: http://innovationexchange.net/whats_new

Simon

Nooooooo

No! No to hopelessly complex, mostly meaningless business diagrams! I'm not sure whether there's ever been a cencept diagram since Maslow's Heirarchy of Needs that was simple enough to enchance the comprehensibility of an idea rather than kill it off.

Why not work on a 10 word version of what your proposal means instead?

Noooo - sympathy

Dear Anonymous!

No! No to hopelessly complex, mostly meaningless business diagrams! I'm
not sure whether there's ever been a concept diagram since Maslow's
Heirarchy of Needs that was simple enough to enchance the
comprehensibility of an idea rather than kill it off.

I do have some sympathy with this view. Complex diagrams, like complex spreadsheets are most meaningful to the people who created them!

However, I do believe that such models are useful. To try and make this particular one more understandable, an animated powerpoint presentation has been put together with an audio narrative.

I will put links to these here as soon as they have been uploaded.

 

 

Useful publication?

Simon

We did some research early in SoS so that we could understand the support needs of Social Enterprises and thus give them grants. I don't know if it's of any use to you but please see:

http://www.switchonshropshire.org.uk/public/sos-business.nsf/pages/social-enterprise

And there is a report there in PDF form that you are welcome to use if it's of any use.

Regards

Paul

Paul Nash
Switch On Shropshire

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