The full image can be viewed here.
We are trying to develop a single diagram that describes the relationships and exchanges that take place in the process of innovation in the delivery of public services.
We'd welcome comments on this.
Here's an explanation of the graphic as it stands:
1 The blue circles may represent:
- the movement of information and/or
- the movement of knowledge, advice, support and/or
- the movement of people (eg a service user may also become an innovator or adviser etc)
2 As these things move around the circles they may cross over into another one of the circles. As the circles get smaller the nature of the relationships get stronger and trust increases and the nature of the interactions is likely be more random, chaotic, unpolished, rich . . . . they will not be polished and honed for outside consumption
3 The things in boxes are functions not people or organisations. So an innovator in one context may be an adviser/mentor in another, an innovator may also fulfill the replication function and so on.
4 This concept is based on the net:gain experience (and others) which delivers capacity building services to the sector. It now needs testing on some real-life public service delivery situations.
Definition of terms
People who come up with new ways of delivering services which have the potential to:
- Improve the effectiveness or efficiency or quality of a service for the end user and/or
- Improve the accessibility of the service and/or
- Improve the ‘joined-up’ nature of the service and/or
- Reduce the cost of delivery
People who are able to make the innovation usable by others eg through social franchising, cascading etc. Innovators may also perform this role.
People who support the Innovators and the Replicators.
These include any ‘body’ who puts money into the system. It would include organisations like NESTA but also a small Borough Council paying for the delivery of a service in an innovative way in their Borough.
A third sector organisation, or a partnership involving a third sector organisation, that is delivering a public service to service users.
People who access and use public services
A Powerpoint file containing this information is available on request.